RESOURCES
Tenant Services
Welcome to Tenant Services
Online Tenant Services is the quick, easy way to make a service request. Log in with your personal password from your phone, tablet, or computer to:
- Request repairs or maintenance
- Report building issues
When you send a request, you’ll receive confirmation that we’ve received it and be able to track the status of your work order at every step.
Where to download the app
Download the Prism for Tenants app by from the Google Play store or Apple app store.Building Engines for android or ios devices.
Instructions for installing the Prism for Tenants app can be found here.
Problems with your account?
If you’re experiencing problems with the Tenant Services software, or you need to create an account, please contact Tenant Services at 604 873 8591 or service@transpacificrealty.com
For Emergencies
If you have an emergency
If you have an emergency such as fire, a gas leak, or a downed power line, or you feel unsafe, call 911 or the FortisBC emergency line 1-800-663-9911 do not use the online service. Once you are safe, please call Tenant Services at 604 873 8591.
If you have an urgent issue
If you have an urgent issue such as a flood, loss of heat, power, or water, refrigerator failure, or toilet breakdown (with only one toilet in the suite), call Tenant Services at 604 873 8591 do not use the online service.
Let’s Talk
If you’d like to see what a client-focused property management company can do for you, please call our office at 604 873 8591 or use our contact form.
