Tenant Services

Welcome to
Tenant Services!

Online Tenant Services is the quick, easy way to make a service request.  Log in with your personal password from your phone, tablet, or computer to:

  • Request repairs or maintenance
  • Report building issues

When you send a request, you’ll receive confirmation that we’ve received it and be able to track the status of your work order at every step.


Get the app for your phone or tablet.


Problems with your account?

If you’re experiencing problems with the Tenant Services software, or you need to create an account, please contact Tenant Services at 604-873-8591 or service@transpacificrealty.com

If you have an emergency!

If you have an emergency such as fire, a gas leak, or a downed power line, or you feel unsafe, call 911 or the FortisBC emergency line; do not use the online service. Once you are safe, please call Tenant Services at 604-873-8591.

If you have an urgent issue!

If you have an urgent issue such as a flood, loss of heat, power, or water, refrigerator failure, or toilet breakdown (with only one toilet in the suite), call Tenant Services at 604-873-8591; do not use the online service.

If you’d like to see what a client-focused property management company can do for you,
please contact our office at 604 873 8591