--- title: "Tenant Services" date: 2024-08-20 author: "jean" --- # Tenant Services RESOURCES # Post Title ## Welcome to Tenant Services [ Tenant Login ](https://connect.buildingengines.com/login)Online Tenant Services is the quick, easy way to make a service request. Log in with your personal password from your phone, tablet, or computer to: - Request repairs or maintenance - Report building issues When you send a request, you’ll receive confirmation that we’ve received it and be able to track the status of your work order at every step. ### Where to download the app Download the Prism for Tenants app by from the Google Play store or Apple app store.Building Engines for android or ios devices. Instructions for installing the Prism for Tenants app can be found [here](https://buildingengines-prism.zendesk.com/hc/en-us/articles/1260803477429-Introducing-the-Prism-for-Tenants-App). [ ![google app 200x60](https://www.transpacificrealty.com/wp-content/uploads/2024/08/google_app_200x60.png "google app 200x60") ](https://play.google.com/store/search?q=Prism+for+tenants&c=apps&hl=en_US&gl=CA&pli=1) [ ![apple app 200x60](https://www.transpacificrealty.com/wp-content/uploads/2024/08/apple_app_200x60.png "apple app 200x60") ](https://apps.apple.com/ca/app/prism-for-tenants/id1536907066)### Problems with your account? If you’re experiencing problems with the Tenant Services software, or you need to create an account, please contact Tenant Services at [604 873 8591](tel:+16048738591) or ### For Emergencies #### If you have an emergency If you have an emergency such as fire, a gas leak, or a downed power line, or you feel unsafe, call [911](tel:+1-911) or the FortisBC emergency line [1-800-663-9911]() do not use the online service. Once you are safe, please call Tenant Services at [604 873 8591](tel:+16048738591). #### If you have an urgent issue If you have an urgent issue such as a flood, loss of heat, power, or water, refrigerator failure, or toilet breakdown (with only one toilet in the suite), call Tenant Services at [604 873 8591](tel:+16048738591) do not use the online service.