Residential Rental Services
At Transpacific, we think like owners, not managers. Whether you have a portfolio of properties, or one building, we take the time to listen to, and understand, your short- and long-term goals, and design strategies tailored to your specific needs. We’re constantly looking for ways to improve your operating efficiencies, maximize your assets, and ensure your financial stability over the long term.
As one of Metro Vancouver’s leading third-party managers of residential rental properties, our dedicated residential rental department offers the expertise you need: in-depth knowledge of the BC Residential Tenancy Act, an in-house training system for our residential building managers, and regular training from specialists, including a residential lawyer and RTB counselors. We focus on the day-to-day issues that matter most to you – cash flow, expenses, and tenant satisfaction – while offering expert advice and solutions to keep you competitive for the future.
Read our post to learn how to attract and keep good tenants, and why you should care.
We offer full-service property management across Metro Vancouver
Since 1972, Transpacific has been providing proactive, full-service residential rental and commercial property management services for owners, investors, asset managers, and families throughout Metro Vancouver, on Vancouver Island, in the BC Interior, and overseas. Currently, our growing portfolio consists of more than 320 properties of all sizes and in all asset classes: residential rental, multi-family, mixed-use, industrial, office, retail, and medical/dental.
If you’d like to see what a client-focused company can do for you, please contact us.
Our services include:
Full cycle accounting
Preparation of annual budgets
Monthly financial and operating reports
Arrears management
Lease renewals and consultation
Market analysis and strategy
Property tax appeals
Umbrella insurance policies
Contract negotiation and management
Project management
Procurement
Online tenant services system
Online maintenance request and scheduling system
Trained, bonded building managers
Building maintenance
Grounds maintenance
Building inspections
On-call 24/7 emergency service
Full cycle accounting
Preparation of annual budgets
Monthly financial and operating reports
Arrears management
Lease renewals and consultation
Market analysis and strategy
Property tax appeals
Umbrella insurance policies
Contract negotiation and management
Project management
Procurement
Online tenant services system
Online maintenance request and scheduling system
Trained, bonded building managers
Building maintenance
Grounds maintenance
Building inspections
On-call 24/7 emergency service
Our residential rental team understands the needs of both owners and tenants
Many property management companies specialize in strata management and take on residential rental properties as a by-product of that work. But in our experience, the business model required to successfully manage tenanted properties is different from the skills and mindset for managing residential strata.
That’s why Transpacific has chosen to specialize in residential rental and commercial property management, and not spread our resources – or our client service – thinly by also engaging in residential strata management. Our clients benefit from systems and services designed specifically for their asset type, and our strategy has made us one of Metro Vancouver’s leading third-party managers of residential rental properties.
The benefits of specialization are clear, particularly for our clients with mixed-use buildings. Their property management teams have both commercial and residential rental expertise. They offer the leasing knowledge and entrepreneurial mindset necessary for successful commercial property management, with the tenant relations skills, residential building management experience, and knowledge of the BC Residential Tenancy Act required to successfully manage tenanted properties.
We tailor our property management solutions to your needs
We know that every property owner has different needs and goals. Whether you’re an experienced, hands-on owner with preferred suppliers, or an owner who doesn’t want to be involved in day-to-day management, we can tailor a package to your needs. We can provide just the services you require, or we can provide intensive consulting and management services that will ensure your business runs smoothly while you do other things.
The key to success is having a strategic vision for your portfolio. Our team takes the time to learn about your property and your business goals, and to help you develop a strategy tailored to your needs. We identify ways to increase revenue, reduce your operating costs, and increase the value of your asset – including a marketing plan, a tenant strategy, and an exit strategy. And since a sound strategy is only half the solution, we put an action plan in place to ensure that we achieve your goals.
No one likes to miss an opportunity to improve their bottom line. We keep you informed about the big picture – what’s happening in the market overall, but also about the details that might affect your investment specifically: demographic and economic trends, market over/undersupply, and neighbourhood developments.
We also keep an eye on your competition, so that you know where you stand in comparison to similar properties in the area, and how you can position and market your asset for the greatest market appeal.
Our team ensures that you know the status of your property as well as we do. One of the most common industry complaints we hear is that property owners can’t get in touch with their property manager. At Transpacific Realty Advisors, we take a team approach to managing your account. That means that everyone on your team is familiar with your portfolio and available to talk to you, including our President, Rod Fram.
While informal communication with clients is ongoing throughout the month, in-person meetings with key personnel can be arranged at any time to provide updates and address issues. We also perform regular on-site inspections, and deliver monthly financial and operating reports.
More than half of property management problems are actually financial problems. That’s why more than one third of our office is Accounting staff, including three CPAs in senior roles with multiple years of property management experience. They don’t just prepare annual budgets, monthly financial reports, and manage your invoices and arrears, they think strategically about your account and perform analysis for the future. It’s our way of ensuring that the numbers are always on your side.
Easy reporting and fast response times increase tenant satisfaction. Our online Tenant Services system allows your tenants to request a repair or maintenance, or report a building issue, from any device. Convenient, easy-to-use, and responsive, it increases tenant satisfaction, improves operational efficiencies, and provides valuable data for decision-making. The system also allows tenants to rate the service they receive at every step, so that we can monitor the effectiveness of our service delivery, and track levels of tenant satisfaction in the building. The online system is supported by our Tenant Services team; they ensure that your tenants consistently receive the exceptional customer service that will give you an edge in the market.
Successfully filling vacancies isn't just about finding tenants, it's about finding the right tenants. Your ideal tenant respects your property, pays their rent promptly, and lives happily in your building for a long time. We work hard to find tenants like these for our clients by thoroughly screening applicants with background checks and interviews. Then we work hard to keep them by developing respectful and responsive working relationships, and operating safe, well-maintained buildings.
No one can guarantee a zero vacancy rate, but minimal vacancies are achievable with the right approach. We take the necessary steps to ensure that your building stays as full as possible with competitive rents, well-maintained, clean and bright suites, and trained building managers.
With only one opportunity per year to adjust your rents, you want to be sure they're at market value. We ensure that your rents are always current and competitive by tracking your rental renewal dates with specialized software and advising you how to adjust them based on informed market analysis.
Individual insurance programs can be expensive. That’s why we offer a custom-designed insurance program that has the benefit of preferred wording and savings on premiums.
You need a building manager who can balance tenant concerns and owner interests. Our fully trained building managers are bonded and insured, and equipped with our own operating manual of best practices. They receive in-house training on issues that range from Health and Safety, to the Residential Tenancy and Privacy Acts, so that they act with professionalism and within existing legislation at all times.
All of our on-site staff, and any suppliers and outside contractors, are licensed where necessary, bonded, insured, and WorkSafe BC-compliant, so that you can rest easy, knowing your property is in good hands.
Operating a successful property is about much more than managing services. It’s about managing your building’s maintenance while increasing your property’s operating efficiency, looking for energy and cost savings, and proactively working to ensure the maximum life cycle of your building and its assets.
Transpacific uses dedicated property management software to track all scheduled maintenance and work orders, and provide online tenant services. Our system ensures that standard maintenance, building issues, and tenant concerns are handled quickly and efficiently.
Automated workflows result in shorter response times and increased operational efficiencies that allow your building team to complete maintenance in a more cost-effective manner. Automated preventative maintenance schedules ensure that your facilities and equipment are consistently maintained on an ongoing basis, and accurate “real time” data helps with planning and budgeting.
Monthly maintenance schedules ensure that contracts are up-to-date, (insurance, fire prevention, leases), building systems and suites have had their scheduled inspections (health and safety, fire safety, roof, general), and deficiencies have been attended to. We also send you a monthly operating report.
When you need help with big projects such as disaster restoration or replumbing, we’re there. We’re experienced at handling the big projects for our clients – both planned and unplanned – from start to finish: disaster restoration, reroofing and replumbing, parkade upgrades and paving. We deal with insurers, obtain permits, get quotes, hire suppliers and get the job done for you in a way that effectively balances cost-efficiency and quality.
Let’s Talk
If you’d like to see what a client-focused property management company can do for you, please call our office at 604 873 8591 or use our contact form.
