Residential Rental Services

Our team takes the time to learn about your property and your business goals, and to help you develop a strategy tailored to your needs. We identify ways to increase revenue, reduce your operating costs, and increase the value of your asset – including a marketing plan, a tenant strategy, and an exit strategy. And since a sound strategy is only half the solution, we put an action plan in place to ensure that we achieve your goals.

We keep you informed about the big picture – what’s happening in the market overall, but also about the details that might affect your investment specifically: demographic and economic trends, market over/undersupply, and neighbourhood developments.

We also keep an eye on your competition, so that you know where you stand in comparison to similar properties in the area, and how you can position and market your asset for the greatest market appeal.

One of the most common industry complaints we hear is that property owners can’t get in touch with their property manager. At Transpacific Realty Advisors, we take a team approach to managing your account. That means that everyone on your team is familiar with your portfolio and available to talk to you, including our President, Rod Fram.

While informal communication with clients is ongoing throughout the month, in-person meetings with key personnel can be arranged at any time to provide updates and address issues. We also perform regular on-site inspections, and deliver monthly financial and operating reports.

That’s why more than one third of our office is Accounting staff, including three CPAs in senior roles with multiple years of property management experience. They don’t just prepare annual budgets, monthly financial reports, and manage your invoices and arrears, they think strategically about your account and perform analysis for the future. It’s our way of ensuring that the numbers are always on your side.

Our online Tenant Services system allows your tenants to request a repair or maintenance, or report a building issue, from any device. Convenient, easy-to-use, and responsive, it increases tenant satisfaction, improves operational efficiencies, and provides valuable data for decision-making. The system also allows tenants to rate the service they receive at every step, so that we can monitor the effectiveness of our service delivery, and track levels of tenant satisfaction in the building. The online system is supported by our Tenant Services team; they ensure that your tenants consistently receive the exceptional customer service that will give you an edge in the market.

Your ideal tenant respects your property, pays their rent promptly, and lives happily in your building for a long time. We work hard to find tenants like these for our clients by thoroughly screening applicants with background checks and interviews. Then we work hard to keep them by developing respectful and responsive working relationships, and operating safe, well-maintained buildings.

We take the necessary steps to ensure that your building stays as full as possible with competitive rents, well-maintained, clean and bright suites, and trained building managers.

We ensure that your rents are always current and competitive by tracking your rental renewal dates with specialized software and advising you how to adjust them based on informed market analysis.

That’s why we offer a custom-designed insurance program that has the benefit of preferred wording and savings on premiums.

Our fully trained building managers are bonded and insured, and equipped with our own operating manual of best practices. They receive in-house training on issues that range from Health and Safety, to the Residential Tenancy and Privacy Acts, so that they act with professionalism and within existing legislation at all times.

All of our on-site staff, and any suppliers and outside contractors, are licensed where necessary, bonded, insured, and WorkSafe BC-compliant, so that you can rest easy, knowing your property is in good hands.

It’s about managing your building’s maintenance while increasing your property’s operating efficiency, looking for energy and cost savings, and proactively working to ensure the maximum life cycle of your building and its assets.

Transpacific uses dedicated property management software to track all scheduled maintenance and work orders, and provide online tenant services. Our system ensures that standard maintenance, building issues, and tenant concerns are handled quickly and efficiently.

Automated workflows result in shorter response times and increased operational efficiencies that allow your building team to complete maintenance in a more cost-effective manner. Automated preventative maintenance schedules ensure that your facilities and equipment are consistently maintained on an ongoing basis, and accurate “real time” data helps with planning and budgeting.

Monthly maintenance schedules ensure that contracts are up-to-date, (insurance, fire prevention, leases), building systems and suites have had their scheduled inspections (health and safety, fire safety, roof, general), and deficiencies have been attended to. We also send you a monthly operating report.

We’re experienced at handling the big projects for our clients – both planned and unplanned – from start to finish: disaster restoration, reroofing and replumbing, parkade upgrades and paving. We deal with insurers, obtain permits, get quotes, hire suppliers and get the job done for you in a way that effectively balances cost-efficiency and quality.