Commercial Services
Transpacific is regularly listed by Business in Vancouver magazine as one of the largest commercial property managers in BC. We are specialists in this market, with the specific expertise, systems and procedures in place to drive your assets and revenue.
Our team works directly with you to understand your goals, develop custom solutions and strategies, and maximize your bottom line. It’s how we create opportunities, ensure that you make the business decisions that are right for you, and give you peace of mind.
We offer full-service commercial property management across Metro Vancouver
Since 1972, Transpacific has been providing proactive, full-service commercial and residential rental property management services for owners, investors, asset managers, and families throughout Metro Vancouver, on Vancouver Island, in the BC Interior, and overseas. Our growing portfolio consists of more than 320 properties of all sizes and in all asset classes: office, industrial, retail, medical/dental, multi-family, residential rental and mixed-use.
If you’d like to see what a client-focused company can do for you, please contact us.
Our services include:
Full cycle accounting
Preparation of annual budgets
Monthly financial and operating reports
Arrears management
Lease renewals and consultation
Market analysis and strategy
Property tax appeals
Umbrella insurance policies
Contract negotiation and management
Project management
Procurement
Online tenant services system
Online maintenance request and scheduling system
Trained, bonded building managers
Building maintenance
Grounds maintenance
Building inspections
On-call 24/7 emergency service
Full cycle accounting
Preparation of annual budgets
Monthly financial and operating reports
Arrears management
Lease renewals and consultation
Market analysis and strategy
Property tax appeals
Umbrella insurance policies
Contract negotiation and management
Project management
Procurement
Online tenant services system
Online maintenance request and scheduling system
Trained, bonded building managers
Building maintenance
Grounds maintenance
Building inspections
On-call 24/7 emergency service
Our commercial property managers have the skills to help you build your business
Many owners think that all property managers have the same skill sets and training, and are capable of managing all types of assets equally well. But in our experience, the mindset and skills required to successfully manage tenanted properties or commercial strata, are different from the skills for managing other asset types. That’s why we have chosen to specialize in commercial and residential rental property management, and not spread our resources – or our client service – thinly by also engaging in residential strata management.
It means we can offer our commercial clients better systems, better service, and better advice.
Our commercial property managers have specific industry training and are proactive, entrepreneurial thinkers who are skilled at helping a landlord run a business. They see properties as investments with growth potential, and understand the full impact of leases.
The team is led by our President, Rod Fram; he is a Certified Commercial Investment Member (CCIM), a designation held by fewer than 10% of commercial real estate practitioners. His training in financial, market, and investment analysis, along with a portfolio of extensive experience, helps our commercial clients minimize risk, make more informed decisions, and maximize their return on their assets.
Watch our video below to learn what it actually means to have an “entrepreneurial” approach as a commercial property manager.
We tailor our property management solutions to your needs
We know that every property owner and investor has different needs and goals, so we tailor our property management services to your needs. Whether you’re an experienced hands-on owner, or an owner who doesn’t want to be involved in the day-to-day management of your property, we have a solution. We can provide just the services you require, or we can provide intensive consulting and management services to ensure that your business runs smoothly while you focus on other matters.
The key to success is having a strategic vision for your portfolio. If you don’t have a plan in place, we’ll help you develop one that is tailored to your business needs. We’ll identify ways to increase revenue, reduce your operating costs, and increase the value of your asset – and include a marketing plan, a tenant strategy, and an exit strategy. And since strategizing is only half the job, we’ll put an action plan in place to ensure that we achieve your goals.
No one likes to be blindsided by unforeseen developments or miss opportunities due to a lack of information. We keep you informed about what’s happening in the market overall, but also about other influences that might affect your investment specifically, such as demographic and economic trends, market over/undersupply, and neighbourhood developments.
We also keep an eye on your competition, so that you know where you stand in comparison to similar properties in the area, and how you can position and market your asset for the greatest market appeal.
Our team ensures that you know the status of your property as well as we do. One of the most common industry complaints we hear is that property owners can’t get in touch with their property manager. At Transpacific Realty Advisors, we take a team approach to managing your account. That means that everyone on your team is familiar with your portfolio and available to talk to you, including our President, Rod Fram.
While informal communication with clients is ongoing throughout the month, in-person meetings with key personnel can be arranged at any time to provide updates and address issues. We also perform regular on-site inspections, and deliver monthly financial and operating reports.
More than half of property management problems are actually financial problems. That’s why more than one third of our office is Accounting staff, including three CPAs in senior roles with multiple years of property management experience. They don’t just prepare annual budgets, monthly financial reports, and manage your invoices and arrears, they think strategically about your account and perform analysis for the future. It’s our way of ensuring that the numbers are always on your side.
Successful leasing isn’t just about finding a tenant, it’s about finding the right tenant. That’s why it’s important to use a broker who understands your needs and who will work in your best interests. At Transpacific Realty Advisors, we’re happy to work with your existing broker, and we also have strong working relationships with brokers we’re happy to recommend.
Many clients come to us for a “second opinion” when it comes to lease negotiation and renewal. We’re skilled at reviewing the financial and non-financial terms of a lease and projecting what that means for your future. What looks like a good deal up front, isn’t always a good deal down the road.
When you renew a lease, it’s smart to consult the people who know your tenant. We’ve saved clients future problems and considerable money at lease renewal time by advising them what to include in their negotiations with specific tenants, and where they can negotiate to their advantage. It`s information that their broker is unlikely to have, but that we`re happy to provide.
Leases and contracts give a property stability. That’s why our team is skilled at lease administration: renewals, assignments, amendments, subleases, and insurance certificate tracking. Our licensed property professionals are familiar with the legislative requirements and limitations that can, and should, be written into a lease, and they can prepare your contract for considerably less than a law firm. In addition, they`re experienced at vetting leases – they know what to look for, and how different terms and conditions can work for and against you.
Easy reporting and fast response times increase tenant satisfaction. Our online Tenant Services system allows your tenants to request a repair or maintenance, or report a building issue, from any device. Convenient, easy-to-use, and responsive, it increases tenant satisfaction, improves operational efficiencies, and provides valuable data for decision-making. The system also allows tenants to rate the service they receive at every step, so that we can monitor the effectiveness of our service delivery, and track levels of tenant satisfaction in the building. The online system is supported by our Tenant Services team; they ensure that your tenants consistently receive the exceptional customer service that will give you an edge in the market.
Individual insurance programs can be expensive. That’s why we offer a custom-designed insurance program that has the benefit of preferred wording and savings on premiums.
Operating a successful property isn’t just about managing services. It’s managing your building’s maintenance while increasing your property’s operating efficiency, looking for energy and cost savings, and proactively working to ensure the maximum life cycle of your building and its assets.
Transpacific uses dedicated property management software to track all scheduled maintenance and work orders, and provide online tenant services. Our system ensures that standard maintenance, building issues, and tenant concerns are handled quickly and efficiently.
Automated workflows result in shorter response times and increased operational efficiencies that allow your building team to complete maintenance in a more cost-effective manner. Automated preventative maintenance schedules ensure that your facilities and equipment are consistently maintained on an ongoing basis, and accurate “real time” data helps with planning and budgeting.
Monthly maintenance schedules ensure that contracts are up-to-date, (insurance, fire prevention, leases), building systems and suites have had their scheduled inspections (health and safety, fire safety, roof, general), and deficiencies have been attended to. We also send you a monthly operating report.
Our on-site staff are professionals. You want maintenance technicians and other on-site staff to project a professional image for both your tenants and your property – and to act responsively and respectfully. That’s why we run in-house training for our on-site staff on everything from Health and Safety issues to tenant relations. All of our on-site staff, and any suppliers and outside contractors, are licensed where necessary, bonded, insured, and WorkSafe BC-compliant, so that you can rest easy, knowing your property is in good hands.
When you need help with big projects such as disaster restoration or replumbing, we’re there. We’re experienced at handling the big projects for our clients – both planned and unplanned – from start to finish: disaster restoration, reroofing and replumbing, parkade upgrades and paving. We deal with insurers, obtain permits, get quotes, hire suppliers and get the job done for you in a way that effectively balances cost-efficiency and quality.
Let’s Talk
If you’d like to see what a client-focused property management company can do for you, please call our office at 604 873 8591 or use our contact form.
