Commercial Services

If you don’t have a plan in place, we’ll help you develop one that is tailored to your business needs. We’ll identify ways to increase revenue, reduce your operating costs, and increase the value of your asset – and include a marketing plan, a tenant strategy, and an exit strategy. And since strategizing is only half the job, we’ll put an action plan in place to ensure that we achieve your goals.

…or miss opportunities due to a lack of information. We keep you informed about what’s happening in the market overall, but also about other influences that might affect your investment specifically, such as demographic and economic trends, market over/undersupply, and neighbourhood developments.

We also keep an eye on your competition, so that you know where you stand in comparison to similar properties in the area, and how you can position and market your asset for the greatest market appeal.

One of the most common industry complaints we hear is that property owners can’t get in touch with their property manager. At Transpacific Realty Advisors, we take a team approach to managing your account. That means that everyone on your team is familiar with your portfolio and available to talk to you, including our President, Rod Fram.

While informal communication with clients is ongoing throughout the month, in-person meetings with key personnel can be arranged at any time to provide updates and address issues. We also perform regular on-site inspections, and deliver monthly financial and operating reports.

That’s why more than one third of our office is Accounting staff, including three CPAs in senior roles with multiple years of property management experience. They don’t just prepare annual budgets, monthly financial reports, and manage your invoices and arrears, they think strategically about your account and perform analysis for the future. It’s our way of ensuring that the numbers are always on your side.

That’s why it’s important to use a broker who understands your needs and who will work in your best interests. At Transpacific Realty Advisors, we’re happy to work with your existing broker, and we also have strong working relationships with brokers we’re happy to recommend.

Many clients come to us for a “second opinion” when it comes to lease negotiation and renewal. We’re skilled at reviewing the financial and non-financial terms of a lease and projecting what that means for your future. What looks like a good deal up front, isn’t always a good deal down the road.

We’ve saved clients future problems and considerable money at lease renewal time by advising them what to include in their negotiations with specific tenants, and where they can negotiate to their advantage. It`s information that their broker is unlikely to have, but that we`re happy to provide.

That’s why our team is skilled at lease administration: renewals, assignments, amendments, subleases, and insurance certificate tracking. Our licensed property professionals are familiar with the legislative requirements and limitations that can, and should, be written into a lease, and they can prepare your contract for considerably less than a law firm. In addition, they`re experienced at vetting leases – they know what to look for, and how different terms and conditions can work for and against you.

Our online Tenant Services system allows your tenants to request a repair or maintenance, or report a building issue, from any device. Convenient, easy-to-use, and responsive, it increases tenant satisfaction, improves operational efficiencies, and provides valuable data for decision-making. The system also allows tenants to rate the service they receive at every step, so that we can monitor the effectiveness of our service delivery, and track levels of tenant satisfaction in the building. The online system is supported by our Tenant Services team; they ensure that your tenants consistently receive the exceptional customer service that will give you an edge in the market.

That’s why we offer a custom-designed insurance program that has the benefit of preferred wording and savings on premiums.

It’s managing your building’s maintenance while increasing your property’s operating efficiency, looking for energy and cost savings, and proactively working to ensure the maximum life cycle of your building and its assets.

Transpacific uses dedicated property management software to track all scheduled maintenance and work orders, and provide online tenant services. Our system ensures that standard maintenance, building issues, and tenant concerns are handled quickly and efficiently.

Automated workflows result in shorter response times and increased operational efficiencies that allow your building team to complete maintenance in a more cost-effective manner. Automated preventative maintenance schedules ensure that your facilities and equipment are consistently maintained on an ongoing basis, and accurate “real time” data helps with planning and budgeting.

Monthly maintenance schedules ensure that contracts are up-to-date, (insurance, fire prevention, leases), building systems and suites have had their scheduled inspections (health and safety, fire safety, roof, general), and deficiencies have been attended to. We also send you a monthly operating report.

You want maintenance technicians and other on-site staff to project a professional image for both your tenants and your property – and to act responsively and respectfully. That’s why we run in-house training for our on-site staff on everything from Health and Safety issues to tenant relations. All of our on-site staff, and any suppliers and outside contractors, are licensed where necessary, bonded, insured, and WorkSafe BC-compliant, so that you can rest easy, knowing your property is in good hands.

We’re experienced at handling the big projects for our clients – both planned and unplanned – from start to finish: disaster restoration, reroofing and replumbing, parkade upgrades and paving. We deal with insurers, obtain permits, get quotes, hire suppliers and get the job done for you in a way that effectively balances cost-efficiency and quality.